These Terms of Service (“Terms”, “Terms of Service”) govern your access to and use of the services provided by Notioners, a trading name of NexRock Limited (“we”, “us”, “our”), including any content, functionality, and services offered via the website or partner platforms (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Services.
1. Acceptance of Terms
By accessing, browsing, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Eligibility
You must be at least 18 years of age or the age of majority in your jurisdiction to use the Services. By using the Services, you represent and warrant that you meet these requirements.
3. Modifications to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Any changes will be posted on this page with an updated effective date. Continued use of the Services after such changes constitutes your acceptance of the new Terms.
4. Intellectual Property
All content and materials included in the Services, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, are the property of Notioners or its licensors and are protected by copyright and trademark laws.
5. User Conduct
You agree not to use the Services:
- For any unlawful purpose or in violation of any local, national, or international law.
- To impersonate any person or entity or falsely state or misrepresent your affiliation.
- To interfere with or disrupt the integrity or performance of the Services or any data therein.
- To transmit or upload any viruses, worms, or other malicious code.
6. Limitation of Liability
To the maximum extent permitted by law, Notioners shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your access to or use of or inability to access or use the Services;
- Any conduct or content of any third party on the Services;
- Any content obtained from the Services;
- Unauthorized access, use, or alteration of your transmissions or content.
7. Disclaimer of Warranties
Your use of the Services is at your sole risk. The Services are provided on an “AS IS” and “AS AVAILABLE” basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
8. Indemnification
You agree to indemnify, defend and hold harmless Notioners, its officers, directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) that arise from your violation of these Terms or your use of the Services.
9. Use of Client Feedback and Project References
9.1 As part of Notioners’ ongoing marketing, educational, and community engagement initiatives, the Company may reference selected projects, client collaborations, or excerpts of client feedback in its professional materials, including but not limited to case studies, presentations, online directories, websites, and social media channels.
9.2 Such use will always be presented in a professional and respectful manner, with due regard for the confidentiality of any information not already publicly available or expressly approved for disclosure.
9.3 The Client acknowledges that any feedback, testimonial, or other content voluntarily submitted through Company-provided forms, surveys, or correspondence may be published by the Company as part of the materials described above, provided that the Client has accepted these Terms of Service or has been previously informed in writing of the intended use.
9.4 Unless expressly objected to in writing, the Client grants the Company a non-exclusive, royalty-free, worldwide licence to use the Client’s name, logo, and non-confidential elements of the project or feedback for the purposes described herein.
9.5 Clients who prefer not to have their name, logo, or feedback referenced in any form may opt out at any time by notifying the Company in writing. Upon receipt of such notice, the Company shall promptly remove or refrain from any future reference to the Client in its materials.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
11. Termination
We may suspend or terminate your access to the Services at any time, with or without cause or notice, including but not limited to if you breach these Terms.
12. Entire Agreement
These Terms constitute the entire agreement between you and Notioners regarding the use of the Services and supersede any prior agreements between you and us relating to such use.
13. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14. Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
15. Booking, One-Off Sessions and Packages of Hours
15a. Distinction Between One-Off Sessions and Packages of Hours
For the purposes of this clause 15, “One-Off Sessions” means any individual consultation, advisory session, implementation session, training session, support session, prepaid session booking, or other session-based engagement purchased by the Client by reference to a specific booked session, consultant availability, access to specialist expertise, or a defined period of consultant time.
For the avoidance of doubt, One-Off Sessions are distinct from packages of hours, project packages, retained hours, or any other broader engagement under which the Client purchases a bank of consultant time to be used across multiple sessions, tasks, support requests, implementation activities, advisory work, or other agreed services over time (“Packages of Hours”).
Unless expressly stated otherwise in the applicable proposal, order form, booking confirmation, statement of work, written agreement, or other written terms issued or approved by Notioners, the provisions of clauses 15b, 15c and 15d apply specifically to One-Off Sessions. Packages of Hours shall be governed by the specific commercial, refund, expiry, usage, and cancellation terms applicable to the relevant package or agreement.
15b. Booking Terms & Conditions
To help ensure fair access to our calendar and provide a smooth scheduling experience for all users, we apply the following rules to all One-off session bookings made through our Services or partner platforms:
- Each session includes a maximum of three (3) reschedules, provided that each change request is made with a minimum of 24 hours’ notice before the scheduled start time. After three reschedules, the booking will be considered final and no further changes will be accepted.
- Cancellations or rescheduling requests must be made at least 8 hours before the scheduled start time. Requests made after this window may be declined or subject to a rebooking policy.
- Repeated last-minute cancellations or no-shows may result in restrictions on future bookings. In any case, once a user has exceeded the three allowed reschedules for a session, we reserve the right to reject any further booking requests, regardless of availability.
15c. Refunds for One-Off Sessions
Unless expressly stated otherwise in the applicable proposal, order form, booking confirmation, statement of work, written agreement, or other written terms issued or approved by Notioners, all fees paid for One-Off Sessions are final, non-cancellable, and non-refundable.
The Client acknowledges and agrees that such fees are paid in consideration of Notioners reserving consultant availability, allocating specialist capacity, preparing for the engagement where applicable, and making the relevant time available to the Client. Such fees are not conditional upon the Client’s attendance, use of the purchased time, implementation of advice provided, achievement of any particular technical, operational, commercial, strategic, or business outcome, or the Client’s subjective satisfaction with the results of the engagement.
Without limiting the generality of the above, no refund, credit, set-off, reimbursement, chargeback, or payment reversal shall be due where the Client fails to attend a booked session, attends late, does not use all or part of the booked session time, changes its requirements, changes its mind, elects not to proceed, fails to provide required information or access, does not make reasonable use of the session, or determines after purchase that the session is no longer required.
For the purposes of this clause, “Business Day” means any day other than a Saturday, Sunday, or public holiday in England. Unless expressly agreed otherwise in writing, any cancellation or refund request made by the Client less than one Business Day before the scheduled start time of a session shall be treated as late, and the relevant session time shall remain payable and non-refundable.
Where a Client initiates a payment dispute, chargeback, or payment reversal in respect of fees that are non-refundable under these Terms, Notioners reserves the right to rely on these Terms, the applicable booking records, correspondence, invoices, payment records, and any other relevant evidence to contest the dispute. The Client agrees to notify Notioners in writing of any alleged billing error or refund entitlement before initiating any payment dispute, except where the payment was genuinely unauthorised.
Nothing in this clause excludes or limits any statutory rights that cannot lawfully be excluded or limited under applicable law. To the extent that any refund, cancellation, or consumer right applies by law, this clause shall be interpreted and applied only to the maximum extent permitted by law.
15d. Use and Expiry of Purchased Session Time
For the avoidance of doubt, unless expressly provided otherwise in the applicable proposal, booking confirmation, statement of work, order form, written agreement, or other terms agreed in writing between Notioners, the relevant consultant and the Client, any hours, session time, prepaid time, or other time purchased by the Client in connection with one or more One-Off Sessions must be used during the booked session or sessions to which such purchase relates and, in any event, no later than thirty (30) calendar days from the date of purchase.
Any such hours, session time, prepaid time, or other purchased One-Off Session time not used within the relevant booked session or sessions, or within the thirty (30) calendar day period referred to above, shall be deemed irrevocably forfeited and shall automatically lapse without further notice. Such unused time shall not give rise to any refund, credit, set-off, reimbursement, extension, carry-forward, transfer, reallocation, or other entitlement, except where expressly agreed otherwise in writing by Notioners or where required by applicable law.
For the avoidance of doubt, this clause 15d shall not apply to Packages of Hours, which shall remain subject to the specific usage, expiry, refund, and commercial terms applicable to the package purchased by the Client.
16. Third-Party Services
Our Services may contain links to third-party websites or services that are not owned or controlled by Notioners. We assume no responsibility for the content, privacy policies, or practices of any third-party services.
17. Client Content and Return of Materials
All documents, materials, data, and other information provided by the Client in connection with the Services must be shared and maintained exclusively through the Client’s proprietary accounts or platforms (including, without limitation, the Client’s Notion workspace, Google Drive, or any other system under the Client’s control). Notioners will access such materials solely via these platforms and will not assume responsibility for storing or returning them. Upon termination of the Services, it is the Client’s sole responsibility to manage access permissions and remove Notioners from any shared resources.
18. Data Protection & Privacy
Please refer to our Privacy Policy for information on how we collect, use, and share your data. By using our Services, you consent to such data processing and warrant that all data provided by you is accurate.
19. Force Majeure
We shall not be held responsible for any failure or delay in performance of our obligations caused by events beyond our reasonable control, including but not limited to acts of God, war, terrorism, labour disputes, utility failures, or governmental actions.
20. Contact Us
For questions about these Terms, please contact us at:
NexRock Limited (Notioners)
280 Cooden Drive
Bexhill on Sea
East Sussex TN39 3AB
Email: admin@nexrock.uk